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ORGANIZATIONAL CONSULTATION
Business Issue: Filling a Leadership Vacuum by Reorganizaion
All experienced senior level managers were assigned to other groups or had left a global, high-tech customer service division. Employee morale was low and service to their customers had declined.
Action Plan:
With Jan’s help, the customer service division was reorganized placing strong internal contributors from lower ranks into key leadership roles.
- Realignment of management positions
- 360 degree assessment and leadership development
- Team building with new leadership team
Outcomes:
The customer service division was able to quickly resume a higher level of service with a stronger leadership team focused on results, collaboration and innovations. With realignment of personnel and new enthusiasm for the leadership team, productivity began to increase, morale improved and there was no customer attrition. |
“I quickly gained absolute confidence in Jan's expertise when she helped me rapidly become more effective with my new staff after a major promotion. She created a safe process for the expression of sensitive personal and political issues that dramatically enhanced mutual trust and productivity. I called on her again to bond a new team of diverse contributors with an urgent mission, and all of us were astonished at the extraordinary depth of commitment and contribution we unlocked.”
Colleen Cayes
Senior Director of Global Operations, TCG,
Applied Materials |
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ASSESSMENT – LEADER AND TEAM
Business Issue: Impact of Lack of Trust and Ineffective Leadership Style
A team at a biotech company was having trust issues with the VP of Sales and Marketing. He was perceived as being ‘too slick’ and ‘only for himself.’ He was largely unaware of how people perceived his leadership style and thought that he was on the right path for promotion.
Action Planning:
Jan set up a leadership development package for the VP that included:
- Individual and team assessment including the MBTI, TKI and DISC
- Laser 360 degree interviews, feedback and development coaching
- Retreat facilitation focused on building a climate of trust to foster innovation
Outcomes:
Trust increased as coaching proceeded and the VP’s communication style improved. His team reported positive results in his behavior, began functioning more as a team, and were able to think more innovatively about the way they did business. |
“Since the off-site meeting facilitated by Jan, our department has shown a better appreciation for the work that they perform at AMAT. Their motivation and work attitude has been rejuvenated. They have already accelerated project time lines. At the same time, employee satisfaction has been positively affected.”
Vice President, Applied Materials |
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LEADERSHIP COACHING
Business Issue: Preparing a Leader for an Expanded Role
An Executive Director(ED) was asked by the CEO to take a larger leadership role in the organization and spend more time on political advocacy. This meant less time for tactical firefighting and fewer direct reports. Thus a major restructuring of her job took place that led to hiring an Associate Director and changing most of the reporting relationships.
Action Planning:
- Coached and developed leadership capabilities
- Assisted with ED’s assimilation to new infrastructure
- Conducted skill development sessions for leadership team
Outcomes:
The ED was able to build political connections resulting in greater funding for the organization. The Management Team was more effective, and the ED better leveraged the leadership capabilities of her team. |
“I have learned so much and have watched my team grow in their self awareness and in their supervisory roles.”
Executive Director, Nonprofit Organization
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TEAM DEVELOPMENT
Business Issue: Strengthening a New Team for Improving Customer Service
The HRIS Division of a health care organization was reorganized, incorporating new members from other teams and promoting some staff to management positions. Their ability to effectively and rapidly serve their customers was compromised by their conflicting goals and lack of understanding of their diverse technical skills.
Action Planning:
- Facilitation of offsite to improve team functioning using MBTI and Five Dysfunctions of a Team.
- Coaching VP to improve his feedback skills and strengthen his leadership skills
Outcomes:
The team quickly accepted newly appointed managers and developed action plans for each member to more fully serve their customers and measure specific results. The VP demonstrated his leadership by providing feedback to the team at the offsite and by facilitating productive discussions of the team’s strategic goals.
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"Jan, you are a wonderful career coach. You have helped me gain a lot of knowledge and given me tools that help guide me in my career.”
Generation Y Client
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